mySQL backup empty since 1.6

mySQL backups are now empty whn I create them. They are 0 k files.

Help!

Marty

Which mySQL & HC version you are using?

HC 1.6
mySQL 4.0.17
Win2003 Server

Thanks, Marty

PS it worked for 1.5

Is this fixed in 1.7?

Marty

We have no other report of such issue. Let me test it first with your config.

I¬ll upgrade to 1.7 tomorrow(Friday) and see if it still will not work and then I will let you have at it.

Thanks!
Marty

Got the same problem

I was unable to find mySQL 4.0.17 so I tested on 4.1.7 where HC is creating full backup. I tested on Windows 2000/2003 loaded with Hotfix 1.7.

Try to copy mysqldump.exe from /bin folder to HC /exes folder. That might fix your backup/restore problem. If this still doesn¬t work then you better upgrade to 4.1.7 version.

After applying hotfix 1.7 and upgrade to 4.1.7 you MUST follow these instructions:

1. Stop all IIS and HostingController Services
2. Copy libmysql.dll from (C:\mysql\lib\opt) and replace at these locations C
:\Program Files\Advanced Communications\Hosting Controller\exes
and
C:\Program Files\Advanced Communications\Hosting Controller\dll
and
C:\WINNT
and
C:\WINNT\System32
3. Copy mysqldump.exe from (C:\mysql\bin) and replace at this location C:\Program Files\Advanced Communications\Hosting Controller\exes

Start IIS and hostingcontroller services.

I upgraded to 1.7 and backups are still empty. I am not ready to upgrade mysql at this point.

Do you want access to my system to look at it?

Marty

Ok, please open a ticket referncing this post.

Thank you.

This may be a silly question but where do I open a support ticket at?

Marty

You can open ticket by sending email at support@hostingcontroller.com.

I¬ve opened a support ticket and HC has notified me they are working on the problem.

I¬ll keep you all up-to-date.

Marty