user deletion syncing is not working

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maboulola

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user deletion syncing is not working 08/07/2017 04:03:32 AM (permalink)
Salam,  
Dear HC support,  
 I hope you are fine   
   
we are using HC version 9.21, user deletion syncing is not working, HOW I can fix this issue ?  

Thanks & Regards,  
Mohammad 
 
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    HC Team

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    Re:user deletion syncing is not working 08/07/2017 07:47:10 AM (permalink)
    Greetings Aboulola,
     
    Whenever you manually delete a mailbox in Exchange, the information is synchronized automatically after sometime when the syncing of mailboxes record takes place inside HC9 database. 
     
    Regards,
    HC Support Team
    --------------------
    Regards
    HC Support Team
    www.HostingController.com
    Phone: +1 (647) 799-1000
    Fax: +1(604) 227-0273
     
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      maboulola

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      Re:user deletion syncing is not working 08/07/2017 08:00:32 AM (permalink)
      Thanks team for reply
       
      but my question regarding deleting user in on-premise AD not exchange
      BUT it is not reflected in cloud AD (HCDirSync Tool)
       
      kindly provide me the possible reasons for such behavior ?
       
       
      Regards,
       
      #3
        HC Team

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        Re:user deletion syncing is not working 08/07/2017 09:12:17 AM (permalink)
        maboulola


        Thanks team for reply

        but my question regarding deleting user in on-premise AD not exchange
        BUT it is not reflected in cloud AD (HCDirSync Tool)

        kindly provide me the possible reasons for such behavior ?


        Your team might be using non-administrators user account in Local AD Setting (Utility interface) who do not have privileges to view the Active Directory deleted objects container.
        Please check MS article https://support.microsoft...y-deleted-object 
         
        For further discussion I will request that you please send email to our team member who have been assigned to your Organization.
        --------------------
        Regards
        HC Support Team
        www.HostingController.com
        Phone: +1 (647) 799-1000
        Fax: +1(604) 227-0273
         
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