HC not connecting to CAS/HCDB/Mailstore after migration
I am not sure if I am posting in the correct section. I am very new to HC and to this forum as well. Really need some helps here.
An ex-colleague set up a shared exchange platform for my company, coupled with HC v8. This colleague left the company last year. 2 weeks back, due to internal change, we migrated the whole platform, with changes to internal IP.
The platform seemed well, with mails still flowing in and out. Later on, we got complaint that user can't log into HC admin panel. Then we realized that we need to make changes on HC as well. So, I followed the steps on this guide:
After this recovery, users are able to login, the page loaded as per normal. However, users can't see the mailboxes created under their domain. It seems like HC is now not connecting to mailstore, HCDB, CAS, ect.
I really hope someone here can give me some pointers on how to have this issue resolved. Thousand thanks to all in advanced.