Support arrogant and deaf
I have more than 5 years using HC, and I am completely angry with the treatment that they give to their clients.
I recently indicate a bug DNS of HC, because this before works better arrogantly in previous versions, but them the following thing responds.
I ask:
---- Another bug exists in HC8 that is when creating a new domain the DNS they are not correct. We work with domain that dedicated (own) IP uses. When a domain, the MX iscreate it is false and it uses the
IP of the server, and the domain it should use the IP that we assign. @ A 192.1.1.1
@ MX 10 mail.xxxxxxxx.com.
@ MX 15 xxxxxxxxx.com.
ftp CNAME xxxxxxxxxxx.com.
mail (ERROR HERE) A 192.0.0.1 www CNAME xxxxxxxxxxx.com. -------------- HC responds
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We have confirmed with concern department and they saying that " The new IP will set for Domain only for Mail domain it will remain the same that user has set for Mail server in HC panel and Mail domain A record will be set the same. " Conclusion: Its our implementation not a bug. ----------------------
a support marvel