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2017/05/09 07:03:03
maboulola

Syncing specific mailbox

Salam,
Dear HC support,
 I hope you are fine 
 
we are using HC version 9.21, can we sync a specific mailbox (not all mailboxes) ?
 
If not, is this applicable in new version HC 10.
 
Thanks & Regards,
Mohammad
6 comments Leave a comment
HC Team
Yes specific mailbox can also be synchronized inside HC9 panel by following the steps given below: 
  1. Login as reseller/webadmin in HC panel.
  2. Navigate to the menu: Hosting Services :: Hosting Services :: Manage Exchange :: Exchange Enabled Organizations :: Mailboxes.
  3. Here search mailbox by providing complete email address of mailbox which you want to sync in HC panel.
Using above mentioned instructions, you will be able to sync the specific individual mailbox in an organization with HC panel. 
 
2017/05/09 07:48:08
maboulola
Dear team,
 
I searched for user as you mentioned before but I could not sync I was only able to delete or disable the user.
 
we use the command HCDBchanges.exe sync_mailboxes <Tenant_name>
 
to sync all mailboxes in the tenant between Exchange(Cloud) & HC database.
 
Is there a command to sync a specific mailbox rather than syncing all mailboxes in tenant because it takes too much time if the number of user is huge ??
 
 
Regards,
2017/05/11 04:58:35
HC Team
Please ensure that you have the same Primary SMTP address set in Exchange against this mailbox which you want to sync in HC panel at : Hosting Services :: Hosting Services :: Manage Exchange :: Exchange Enabled Organizations :: Mailboxes. After this you will be able to sync the mailbox properly.
2017/05/11 05:15:32
maboulola
How can I sync a specific mailbox ?
 
pls reply with screenshot or a command like below:
 
HCDBchanges.exe sync_mailboxes <Tenant_name>.
 
 
2017/05/14 04:00:32
HC Team
maboulola

How can I sync a specific mailbox ?

pls reply with screenshot or a command like below:

HCDBchanges.exe sync_mailboxes <Tenant_name>.



 
Please see the attached file which points the exact location where SMTP address of mailbox is to be specified in HC panel.
2017/05/15 06:13:58
maboulola
I do not want to search.
 
I need to sync a specific mailbox between HC database & Exchange.
 
not all like the previous command.
2017/05/16 05:25:44

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