My story is totally different and I am enjoying working even with the build 9 of HC. I have switched to HC few years back and have found my life at ease since then. There were issues in the beginning with DNS problems,installing application always problem plan problem, quota problem but those were minor configuration issues and once those were resolved I have not found much trouble in managing my mix cluster of Windows and Linux servers. Also, I have found HC support team to be the best as compared to Parallels who do not have time for their clients until they buy support plans. There were other good names like Helm, HSphere who have gone dead after acquisition by cruel Master Parallels. And I find no other name other than HC in the market whose support is easily available and they are also providing Bug fixes and enhancement features on regular basis. I am looking to switch Exchange 2007 to Exchange 2010 as HC is providing full support in the newer builds.

I will give it a last try.
my 2 server license  not i production i will create new clusterwith everything installed on them. dns,mail,db,web. one windows and other linux.
Get it up and running  move everything over to them, and forget the distributed system
Regards,
Kristjan

HC Support,
 
I have been using HC since more than 6 years and have always faced stats updation issue in all the servers in which I have installed HC. We have lots of HC licenses running all our shared hosting customers as well as the dedicated server customers have been complaining about the awstats updation problem. Both me and your team knows that this is an old issue, and you have to agree to it. I am referencing a few discussion threads in which the issue has been discussed by your customers.
 
http://forum.hostingcontr...mp;high=awstats+update

http://forum.hostingcontr...mp;high=awstats+update

http://forum.hostingcontr...mp;high=awstats+update

http://forum.hostingcontr...mp;high=awstats+update
 
Have a look at them. Also your support team knows we have in the past have given server access to them many a times. The reason you may not be receiving frequent complaints is that many of the customers are already using statistics software like Smarterstats or running separate batch files for the awstats updation. I would suggest you conduct a poll about this and will find yourself how many people say that the awstats updation is always a problem.

Its surprise to me that you give up the awstats issue ticket without receiving any conclusion. Question is why you skip or close communication for this issue. I have looked at the system and can't see any of your active ticket.
Just a friendly advise don't let hc support free until your issue been resolved :)
 
Secondly, the posts which you provided have pretty much same statement which you explained in this post. Still my advise would be to open ticket on hc support only if you want to resolve this issue.
 
Feel free to open ticket http://portal.hostingcontroller.com

Wow man nice story its so funny lolzzzzz
By the way I love Porsche car, nice choice 

I will create a support ticket tomorrow and provide logins of all the servers for which we get complaints. Let us see if HC Tech resolves the issue. I will then update my experience in this thread.

out of luck it seams. Its not a bug or a "machine specifict issue" (something with my setup) but a new feature request. This hole "its in level III support and we will handle it" seams to have no truth or maybe I just dont understand what level III means.
 
anyway, today I got the message that I, as its a new feature they want to implement, cannot be scheduled before build 11.
 
so I guess I have to tell my resellers that "sorry, we cannot support your/our solutions anymore or at least if you would please not create any new websites for the next 5-6 month please?"
 
I got upset and wrote...
"you are ****ing kidding me!? so what are you supposing I should say to my resellers "sorry, for the next 6 month you cannot create any more domains"?
 
since this is abusive language they want to cut my support. Well, maybe it is and I should probablt just take a cold shower, but HC, support, guys - you are saying I should halt my system, stop doing buisness because of a mistake you made that you dont care to fix - drop the 1000's of $ we have spend on man hours, support, licenses and start over with a new system - not to mention the risk of having to say goodbye to our resellers that are on the plan you now stopped from working AND the time, licenses we have to spend on a new system, testing and the time we lost not doing buisness because we seam to have made a mistake in trusting HC.
Im sure a "you must be ****ing kidding" is sort of a small issue compared...
 
but im veeerrryyyyy sorryyyyy for that remark - just fix my system.

Agermose,
what that does mean? because of my poor English I don't understood what happen in relation to your issues solutions. Are they stopped to support you and closed your tickets?
I remember your main issue is mail domain creation or am I wrong?
Today I received a mail from HC support where they told me that my problems will be solved when they fix problems with WHMCS hoping that mean days non months.
Regsrd 

agermose

out of luck it seams. Its not a bug or a "machine specifict issue" (something with my setup) but a new feature request. This hole "its in level III support and we will handle it" seams to have no truth or maybe I just dont understand what level III means.

anyway, today I got the message that I, as its a new feature they want to implement, cannot be scheduled before build 11.

so I guess I have to tell my resellers that "sorry, we cannot support your/our solutions anymore or at least if you would please not create any new websites for the next 5-6 month please?"

I got upset and wrote...
"you are ****ing kidding me!? so what are you supposing I should say to my resellers "sorry, for the next 6 month you cannot create any more domains"?

since this is abusive language they want to cut my support. Well, maybe it is and I should probablt just take a cold shower, but HC, support, guys - you are saying I should halt my system, stop doing buisness because of a mistake you made that you dont care to fix - drop the 1000's of $ we have spend on man hours, support, licenses and start over with a new system - not to mention the risk of having to say goodbye to our resellers that are on the plan you now stopped from working AND the time, licenses we have to spend on a new system, testing and the time we lost not doing buisness because we seam to have made a mistake in trusting HC.
Im sure a "you must be ****ing kidding" is sort of a small issue compared...

but im veeerrryyyyy sorryyyyy for that remark - just fix my system.

 
Support team has specifically mentioned that you are facing issue as you want Dedicated reseller to use mail server with 'Everyone role' by skipping the second mail server with is set for Dedicated reseller.
This is HC implementation that If a mail role is set ' Reseller only ' then dedicated reseller will use only this mail server , but not if other mail server included in the cluster with  ' Everyone role '.
You saying that it was working in build8 which surprise to me that why it was working.
 
Anyway since we changed the mail module handler using plan so it should work like you are asking about. But this resolution come in enhancement category. Which will be available in build11. I am afraid we can't add it in Build10 due to already schedule enhancement/fixes/update.
 
Also if you face issue this doesn't mean that you should start abusive language (this been noted in couple of your tickets ). As per our company policy we can seize a user support if they use abusive language.
 
At last if you can't hold for build11 then better to set the dedicated mail role to  ' Everyone '.
 

@Agermose , I don't know what actually going on with you and HC support. But in my opinion in professional communication specially via email/letter someone shouldn't be using slang words specially F. U. C. K.
 
Yeah if you are making communication with buddies then we can only use lose talking :)