Technical Discussion

Technical Discussion (p.14)
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FL-ex

Behaviour of ticketing - please give me your opinion

Hi, everyone HC did some nice improvements as per our request in ticketing system. They added possibility to attach files, they added a column indicating who replied last (resadmin or web admin) with date/time of last reply. Its much better now, thanks HC :) But 2 things remain, perhaps they cons..
3
2012/10/16 07:06:32
FL-ex

More then 1 email to receive ticket replies - what do you think?

Dear friends, With HC6, we had a nice customization that Im hoping can be a feature in HC. We added an extra field called "webmaster's email". This way, when customer opens a ticket, he can request for someone else (his webmaster) to get a copy of the ticket replies also. I suggested this to HC but ..
8
2012/09/26 13:48:17
FL-ex

FTP username

Hi, Starting with recent versions of HC, when creating a new domain, HC is creating FTP username as such domain.com_ftp I can change it while creating domain, but I still preferred the old method, just the word of domain "domain". Why did it change and is there a way to change default back to tha..

2012/09/25 09:23:02
hawk007

oscommerce Isuue

Hi, i have a strange problem that i cannot get fixed mainly i think? (im no expert so just a thought) due to my C:\WINDOWS\Temp folder not being writable! When i install oscommerce 2.2 rc2 through click and install apps it works fine. The problem is if i try to install oscommerce without using HC ie..

2012/09/10 08:27:07
FL-ex

Your opinion on user impersonation in HC

Dear friends, Id like your opinion on this topic, please. Its not a big deal, but I found that when you impersonate some webadmin while logged as resadmin, for example, if you do it more then once (for 2 different web admins), due to browser behaviour cookies, etc. HC gets confused, lets say. I repl..
3
2012/09/01 09:46:22
kiamori

Where is the link to the HC9 changelog?

Where is the link to the HC9 changelog?..
1
2012/08/19 10:34:19
FL-ex

HC Ticketing - small issue with signatures

Friends, I had an issue with trouble tickets, which was finally fixed, I couldnt edit the trouble ticket templates, HC found the problem happened only in Firefox and fixed it. Then I tried to explain something to one of the HC technicians, but he seems to have a hard time to understand it and doesn'..

2012/08/17 07:50:57
FL-ex

Urgent - Smarterstats usability (taking long to solve)

Dear HC, You can see a ticket of mine with subject "SmarterStats Configurations". Its hard for me to get the fix I need and make support understand me. I posted about usability since last year and Im insisting on a new issue but its taking forever to get a reply and definate solution... As soon as y..
1
2012/08/09 14:46:54
FL-ex

IIS Password alternatives on Win 2k8 x64?

Hi, everyone I was told IIS Password doenst work anymore on win 2k8 x64. Has anyone found any alternative? Those that upgraded simply the users that were using IIS pwd, I imagine it stopped working... Maybe something can be done with normal authentication of windows? I did a quick sear..
13
2012/08/06 13:57:59
FL-ex

Formmail generator - any good solution?

Dear friends, Were looking for some formmail alternative for our customers. Would be nice some generator which Ive seen some panels install, I think HC does not have that, perhaps a suggestion. We have ASPEMAIL, etc. but its a bit too hard for some users. We have Matt's Formmail.pl and it's nice, on..
2
2012/08/03 08:15:57

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