HC8 Installation

Re:HC8 Installation (HC Team)

Thu, 19 Aug 2010 06:28:33 GMT

Yes it is necessary to install Sql 2008 client services to run HC properly.

Re:HC8 Installation (websale88)

Sat, 07 Aug 2010 21:11:06 GMT

Hi,

As HC8 license holder from last year.
Having usage on chinese mssql server 08 , it needs the 2k8-client pack installed or not work. " />

Forget to say,better install 2k8-cleint and the prerequisite before installation ofl the mssql 08 server/R2.
Seem the right way to save more time.
The support is good indeed.Thanks
Websale

Re:HC8 Installation (HC Team)

Fri, 30 Jul 2010 02:16:08 GMT

You must have to have at least .NET 2.x installed on your server prior to HC installation. Are you facing this .NET4.x requirement issue while trying to install HC8 installer on your server?

Re:HC8 Installation (oatania)

Thu, 29 Jul 2010 21:33:18 GMT

HC Tech

Have you installed Sql 2008 client services which is suggested in second post, see
When you try to install HC then try to provide new installation info i.e database name, database user.

Thanks HC Tech
I'm not install Sql 2008 client, so I will try.

But when I install .NET Framework 4.0 before install HC,
It's failed for ".NET installation requirement".
WHY? is it bug??

Re:HC8 Installation (HC Staff)

Wed, 28 Jul 2010 23:57:50 GMT

Have you installed Sql 2008 client services which is suggested in second post, see kb
When you try to install HC then try to provide new installation info i.e database name, database user.

Re:HC8 Installation (oatania)

Wed, 28 Jul 2010 19:33:59 GMT

I install again and this is log with problem

-----------------------------------------------
Logging Method : RestoreDatabase
Arguments:
DBServer=HCSERVER
DBUser=sa
DBName=HC
BackupPath=C:\Windows\SysWOW64\HC.bak
ReturnValue = 0
Error = Unable to create the SQLServer object.
-----------------------------------------------
Logging Method : RegisterServer
Arguments:
ReturnValue = 0
Error = Microsoft OLE DB Provider for SQL Server Error -2147217843Login failed for user 'hcdbadmin'.IDispatch error #3149
-----------------------------------------------
Logging Method : UpdateHostToDB
Arguments:
HostName=hcadmin
ReturnValue = 0
Error = Microsoft OLE DB Provider for SQL Server Error -2147467259[DBNETLIB][ConnectionRead (WrapperRead()).]General network error. Check your network documentation.Unspecified error
-----------------------------------------------

Re:HC8 Installation (oatania)

Wed, 28 Jul 2010 19:01:45 GMT

Thank Patrick

Now, I changed username in DB to hcadmin and ResetPassword.exe can change password, so it seem to work.

hcadmin is user of my computer in HCGroup.

I setup as you said so web app can connect to DB.

But one thing, I cannot login.
I don't know WHY??

I don't sure it's a problem,
when I install HC, it pop up => The specified module could not be found (msls31.dll)

Re:HC8 Installation (patrick)

Wed, 28 Jul 2010 00:17:27 GMT

By default HC create host user with name ' hcadmin ' if it is existed in the server then you can modify hostadmin with hcadmin in the database. Or if user not existed in the computer management then create new user ' hostadmin ' under HCGroup member.

Secondly, you will need to create new db user and give it db_owner permissions. Then modify the HC connectivity with database server using RegisteredServer.exe located in HC installation /application folder.

oatania

I open in DB, table => tblUsers

I see one user name "hostadmin" with no password

I also use ResetPassword.exe but it said => Error updating password in OS

How to login please !!

Re:HC8 Installation (oatania)

Tue, 27 Jul 2010 23:23:33 GMT

I open in DB, table => tblUsers

I see one user name "hostadmin" with no password

I also use ResetPassword.exe but it said => Error updating password in OS

How to login please !!

Re:HC8 Installation (oatania)

Tue, 27 Jul 2010 23:20:15 GMT

I try to install HC8 on Windows Server 2008

I installed IIS with .NET framework 3.5 sp1 and MS SQL 2008.

When I install HC, It's not work.

I try to create web and point to HC web folder, OK it's found web but cannot login.
I restored DB manually from hc.bak and created user for db "hcdbadmin" and set password as I input when install HC.

In the web page, it can read from db because dropdown of language appear.

BUT I don't know the username and password to login.

It's invalid when i input "hcadmin".

Please HELP.

Re:HC8 Installation (oscar32)

Thu, 22 Jul 2010 14:09:04 GMT

Thanks all for your responses.

Finally my boss checked the support help to install HC, peharps next time

Thanks anyway all!

Re:HC8 Installation (patrick)

Thu, 22 Jul 2010 01:00:55 GMT

oscar32

I don't know

I use SQL Express 2005 from the links in the others posts.

i have used mised auth : cannot log and create de BBDD, i think that's the problem.

with osql -U sa i can connect, IP and 127.0.0.1 with tcp options enabled. 1433 TCP port opened 1434 UDP also, and cannot continue the install oh my god this is a pain!!!

If HC database or db user already existed in the sql server then it will not create with installation automatically. You should try to provide new db & db user name while installing HC.

Alternative way, is to create create HC db manually and restore HC.bak file from hosting controller installation c:\program files\advanced communication/hostingcontroller/database. And create new db user and gives db_owner permission.

Re:HC8 Installation (boris)

Wed, 21 Jul 2010 23:42:56 GMT

Have you checked the installation logs for your HC installation under: X:\Program Files\Advanced Communications\HostingController\Logs ? This may give you some clue why HC is not being installed properly. By the way I was advised with the same article which is given to you by HC Support team and that helped me to resolve the installation error. May be you are also very near to the solution " />

Re:HC8 Installation (oscar32)

Wed, 21 Jul 2010 10:08:23 GMT

I don't know

I use SQL Express 2005 from the links in the others posts.

i have used mised auth : cannot log and create de BBDD, i think that's the problem.

with osql -U sa i can connect, IP and 127.0.0.1 with tcp options enabled. 1433 TCP port opened 1434 UDP also, and cannot continue the install oh my god this is a pain!!!

Re:HC8 Installation (patrick)

Wed, 21 Jul 2010 09:49:06 GMT

oscar32

login error in HC8 installation, error with the BBDD, the prerequisite is OK, never have seen dificult program to install...

Does HC database create in the sql server ?