LockedAll servers show down status

Senior Member
2008/05/14 13:58:58 (permalink)

All servers show down status

I have noticed that I am getting an all servers down messages under server status on the home page on one of my servers. This apparently occurs right after a user tries to edit ACL's and has ASP.NET crash in HC 7. (Crash info below)

HC nicely has a FAQ for this which says to check firewall ports, registration and other nonsense, which should not have to be done on a working server where nothing has change. Don't bother, as it doesn't solve anything, instead open a command prompt and type iisreset.
Immediate problem solved. HC, you need to figure out why this crash is occurring and fix it!

Crash Report (hosting information removed)
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 5/14/2008 1:49:25 PM
Event time (UTC): 5/14/2008 8:49:25 PM
Event ID: 86b64833e10c4e7aaf0a882626bd06a8
Event sequence: 3
Event occurrence: 1
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/1234567890/ROOT/admin-1-12345678901234567890
Trust level: Full
Application Virtual Path: /admin
Application Path: D:\Program Files\Advanced Communications\Hosting Controller 7C\Web\
Machine name: WEBSERVER

Process information:
Process ID: 6992
Process name: w3wp.exe

Exception information:
Exception type: NullReferenceException
Exception message: Object reference not set to an instance of an object.

Request information:
Request URL: https://webserver:443/admin/Contents.aspx
Request path: /admin/Contents.aspx
User host address: 123.456.789.012
User: hcadmin
Is authenticated: True
Authentication Type: Forms
Thread account name: NT AUTHORITY\SYSTEM

Thread information:
Thread ID: 1
Thread account name: NT AUTHORITY\SYSTEM
Is impersonating: False
Stack trace: at HostingController.Contents.Page_Load(Object sender, EventArgs e)
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


2 Replies Related Threads

    HC Team
    Hosting Controller
    RE: All servers show down status 2008/05/20 07:37:57 (permalink)
    We are unable to replicate this issue in our local environment. Can you please let us know the exact step by step scenario to replicate this issue?

    HC Support Team
    Junior Member
    RE: All servers show down status 2008/05/26 07:10:32 (permalink)
    Originally posted by plateaultd
    [br]This apparently occurs right after a user tries to edit ACL's and has ASP.NET crash in HC 7. (Crash info below)

    Is ACL an external application?

    My 2-cents suggestion:

    1) Reinstall asp.net, and/or

    2) Reinstall HC7 after backing up using rebuildXpress.

    This should restore whatever ACL has damaged during it's edit.

    Thank you!

    Email: admin@24x7webserver.com
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