this is typical with HC, they take their sweet time until they answer a support issue, sometimes they never do. I had several issues with their upgrade utility from HC6 to HC7, they got in my servers and disgnosed a bug in the utility itself, but htey decided not to fix it instead they told me that they will fix the bug in the next HC7 release, mind you this was over 2 weeks ago, so now I have a half way done upgrade/migration and I have some clients on HC7 and some clients on HC6. HC support did not want to fix the bug despite me begging that this was affecting my business and my customers, their last answer was and I am copying and pasting:
Hello,
This message is to notify you that your ticket: 20164157-0205 has been updated.
Last Post:
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Hi,
You are always welcome to try some other Control Panel support and see how they respond. Thanks
Regards,
________________________________________
Sohail Asif
Technical Support Engineer
Phone: +1-213-341-1419
Fax: +1-213-330-0292
For Priority Support visit
http://hostingcontroller.com/english/support/phoneSupport.html ----------------------------------
What nice reply from a company that is supposed to stand behind their product uh ?
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