LockedHC handle leaks causing multiple problems

Author
plateaultd
Senior Member
2008/03/06 09:28:14 (permalink)

HC handle leaks causing multiple problems

I have noticed that HC 7 build 16 has a problem with handle leaks. This may be present in other versions as well.

This manifests itself by various symptoms.
To see if handle leaks are going on do the following:
Open Windows Task Manager
Click on View; Select Columns
Select "Handle Count" then OK
Scroll to the right in WTM and click on the handles column to get the highest usage to the top.

When I have seen problems one or more HC processes have well over 100,000 handles open. In comparison, the System process typically only needs 4000 on my servers.

Typical problems you see:
* IIS stops serving asp.net and asp pages.
* Mail server becomes flaky.
* Unable to add users either through HC or Windows.
* You might see entries like this in your System Log:
"An I/O operation initiated by the Registry failed unrecoverably. The Registry could not read in, or write out, or flush, one of the files that contain the system's image of the Registry"
Which is VERY SCARY!

I wonder if part of the problem is due to crashes like this one:
"The Hosting Controller Scheduler Service service terminated unexpectedly. It has done this 1 time(s)."

HC you need to resolve these problem.
1. Fix the crashes.
2. Fix your memory leaks.

Workaround, reboot your servers weekly, something I have not had to do since Windows NT 4 and that was only monthly.


#1

6 Replies Related Threads

    HC Team
    Hosting Controller
    RE: HC handle leaks causing multiple problems 2008/04/06 09:01:58 (permalink)
    We need to monitor your machine. Please contact support with your server access. Thanks

    ________________________
    HC Support Team
    support@hostingcontroller.com
    http://hostingcontroller.com
    +1-213-341-1419
    #2
    matar
    Senior Member
    RE: HC handle leaks causing multiple problems 2008/08/06 06:29:13 (permalink)
    Dear plateaultd,
    I solved this problem by restarting the hc services once every 3 hours
    but I had another problem that google can't index my sites
    it give him DNS time out and other errors
    so all my sites now had been deleted from google and I lost all the google users !!!
    please try to help HC to check your server fast and they sure will find a way to solve that, as soon as you get that way please tell me
    Hany Matar
    ILD
    #3
    plateaultd
    Senior Member
    RE: HC handle leaks causing multiple problems 2008/08/06 08:40:32 (permalink)
    It sounds like your server is worse off than mine. You might want to have HC monitor your server instead of mine.






    #4
    matar
    Senior Member
    RE: HC handle leaks causing multiple problems 2008/09/06 05:14:25 (permalink)
    yes, my server is worth because it has 600+ website
    so debugging will be very hard
    #5
    plateaultd
    Senior Member
    RE: HC handle leaks causing multiple problems 2008/02/07 10:03:17 (permalink)
    Did Hosting controller ever solve this problem for you?
    I am running the latest build and still see this problem.
    quote:
    Originally posted by matar
    [br]yes, my server is worth because it has 600+ website
    so debugging will be very hard



    #6
    matar
    Senior Member
    RE: HC handle leaks causing multiple problems 2008/07/26 09:17:08 (permalink)
    no,
    I switched back to hc 6.1
    #7
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