Getting Error on Installing

I purchased and tried to install on HC7 and it comes up with "Hosting Controller Primary Software Not Found, Aboard install"

Not sure what's going, I have read their manual and all it says is install rebuildx but not how to install so maybe I am doing something wrong.

Appreciate any help, I would open a support ticket but that takes forever to get a response.

HC7 primary installation is the prerequisite of RBX installation. Please make sure HC7 is installed on this machine.

BTW what is your ticket number which was not replied timely by support dept.? FYI Our normal response time is 10hrs.

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419

It is on the primary machine, I only have one windows and one linux server at this time. I bought the windows version of RX and that was the error.

Please open a ticket with support dept. they will check this issue on your machine.

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419

Ok figured it out, when I purchased it must have had an old link to download because I finally got my activation email and downloaded the correct one for HC7 and installed fine.

All is well for installation. Thanks HC for taking care of that.

You are always welcome. :)

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419