Ticket system not working

I was wondering why it took so long for support after submitting a ticket, well it shows that the past tickets were never open or recorded my latest one 20200880-2907 that I opened july 29th at 10:30am and receieved the auto reply shows it doesn't exist.

What's going on?

Support has replied to your email with new ticket number.

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419

Thanks for the reply and the help, that's just wierd the ticket would not show up. I knew there had to be something going on for you guys not responding after almost 2 days.

Thanks again