Buy
Schedule a Demo
Blog

Helpful ReplyLocked[FAQ]Unable to log in after successful installation

Author
Post
Essentials Only Full Version
Baeraad
Junior Member
2009/06/02 13:53:45 (permalink)

Unable to log in after successful installation

I have installed HC8 in Windows Server 2003 without apparent problems. However, when I try to log in as hcadmin, using the password I picked during the installation, I get told that I have an incorrect user name or password.

I am very confused, especially since I previously installed HC8 on another machine for testing purposes, and there everything works fine. What reasons could there be for this problem?
#1
List Solutions Only

7 Replies Related Threads
    bribot
    Junior Member
    Re:Unable to log in after successful installation 2009/06/03 02:09:46 (permalink)
    I have the same issue.

    Fresh install. Login page comes up and it tells me user/pass is incorrect.
    I tried resetting the pass for the hcadmin user in windows, and it still does not let me in.

    Any help would be appreciated.
    #2
    HC Staff
    HC Staff
    ☄ Helpful
    Re:Unable to log in after successful installation 2009/06/03 02:33:11 (permalink)

    HC generate log for installation  which would be located in c:\programe files\advanced communications\HostingController\Log folder, you can send this to us.

    Read the  following instructions to sort out such issue.

    1= If you are installing HC with MSDE then note: MSDE database engine is not supported with win2k3 64 bit & win 2k8 machine.

    On such OS chose FREE sql express version
    Sql express 2005 http://go.microsoft.com/fwlink/?linkid=65109

    If you are installing HC in sql server 2008 then first install these compatible services, then perform HC setup.
    Sql 2008 client services : http://hostingcontroller.com/english/forms/tech/hc/sql2k8-client.zip

    2= Disable password must meet complexity option in ' Start > control panel > administrator tool > Local security policy > Account policy > Password policy

    3= Provide unique HC Database Name & DB login during installation,

    4= Go to Start > Control Panel > Administrator Tools > Computer Management / Active Directory >>>>> Find HC host user (hcadmin ) make sure it is included in " HCGROUP " member. Also reset password for user.

    5= Make sure aspnet 2.0 extension is enable in IIS > Web Service extension

    ________________________
    HC Support Team
    Contact Support Department
    http://hostingcontroller.com
    #3
    HMCGuru
    Member
    Re:Unable to log in after successful installation 2009/06/03 02:33:18 (permalink)
    I had same problem but HC great hc support person has fixed it. This was becuase of Password complexity requirement has caused for further problem. you better Contact there support@hostingcontroller.com i am sure there support is capable to fix your issue.

    #4
    Baeraad
    Junior Member
    Re:Unable to log in after successful installation 2009/06/03 03:07:35 (permalink)
    Number 4 worked for me. Thank you.
    #5
    HC Staff
    HC Staff
    Re:Unable to log in after successful installation 2009/06/03 03:21:26 (permalink)
    Baeraad

    Number 4 worked for me. Thank you.


    Good to know that,

    You should look at following steps to configure HC panel after the installation

    ***  Enable Server role in HC panel like Dns, Ftp, Mail server, Scripting etc, Go to “HCadmin :: Server Manager :: Global Setting ” (Enable only those one which are installed in the server )

     
    *** Configure path of specified Server role in HC panel like ‘ WebSite root folder, Dns, Mail, databases Server from  “ HCadmin :: Server Manager :: Edit Server “.

    ________________________
    HC Support Team
    Contact Support Department
    http://hostingcontroller.com


    #6
    crnunez
    Premium Member
    Re:Unable to log in after successful installation 2009/06/04 11:00:55 (permalink)
    Hi,
        Maybe, HC you can improve the installer for disable some security polices in Windows 2008, but with these steps the issue is solved.
     
    Thanks.
    #7
    HC Staff
    HC Staff
    Re:Unable to log in after successful installation 2009/06/05 03:17:19 (permalink)
    This matter already been considered  by our concern department, Up coming HC8 installer will handle Local Security policy setting.

    ________________________
    HC Support Team
    Contact Support Department
    http://hostingcontroller.com
    #8
    Jump to: