Lockedproblem with stats updation

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Author
nitaish
Premium Member
2009/08/27 23:26:18 (permalink)

problem with stats updation

The awstats on our HC8 server never updates for any website. We have set the update schedule to 3 hours as directed by one of the HC support staff. We have the latest build installed. Can HC explain why awstats fails to update for all the websites?
#1

20 Replies Related Threads

    HC Staff
    HC Staff
    Re:problem with stats updation 2009/08/28 08:20:11 (permalink)
    Well there isn't any issue in Awstats update with HC8. But points which you need to verify are

    1=  Network card which holding the hc panel ip address must have High prorirty (This case only applies incase dual network card in the machine) 

    To set priority of the network card
     
    Go to start :: run :: Control Panel :: Network Card :: Advanced tab :: Advanced Setting  >>> Bring nic card on top list to set high priority

    2= Perl path should be c:\Perl in HC Host ---Server Manager ---Edit Server ---Web Server Setting


    3= HCSync Service should be running under Automatic status in Start --- Run ---Services.msc , this service use to update awstats.


    4= Check System Event Viewer at every schedule HCsync event would be recorded there which will give detail about success or Error. You can check in there and if find any error then let us know.




    #2
    mbatalha
    Senior Member
    Re:problem with stats updation 2009/09/02 07:50:24 (permalink)
    i had this same issue with awstats and could never get it to constantly update as it should so i finally moved to smarterstats. It wasnt free but the headache is gone.
    #3
    nitaish
    Premium Member
    Re:problem with stats updation 2009/09/02 08:57:22 (permalink)
    Personally, I too wish to switch to smarterstats, but the issue is that it is costly compared to the rate at which we sell hosting. Also, customers say they find it difficult to understand. In the earlier versions of HC, HC used to create awstats in a single directory and hence we could update the stats by creating a separate batch file. It always worked like a charm. But now HC creates separate awstats in each website's special directory and it is not possible for us to run 1000 batch files on a server for 1000 websites. We have used the same old method in our own platform which we are developing in-house.
    #4
    HC Staff
    HC Staff
    Re:problem with stats updation 2009/09/02 13:06:48 (permalink)
    Changing statistic server is not a solution for any problem unless customer change it due to feature option.

    Natish did you check the event viewer in server  ? check the HCSync event name which shall be executed every 3 hour to perform awstats update. Put the event viewer description in here this will help us to find the reason.

    Secondly, I will discuss with concern department for any possible solution for those customers who want to have awstats in single directory.

    Currently the workaround would be >>> To move awstats of all websites from /special into HC installation /awstats directory and change /stats virtual directory home directory path in IIS. This way if you want to easily execute any batch file then this will help.
    #5
    nitaish
    Premium Member
    Re:problem with stats updation 2009/09/03 00:31:23 (permalink)
    There is no log entry in either the application log or the system log.
    #6
    HC Staff
    HC Staff
    Re:problem with stats updation 2009/09/03 04:30:13 (permalink)
    HCSync service perform different tasks and there have some activities for it in Event Viewer, if not then this service might be stopped in the machine.
    #7
    nitaish
    Premium Member
    Re:problem with stats updation 2009/09/04 02:32:10 (permalink)
    FYI, HCsync service is running on all servers and still there is no event log.
    #8
    HC Staff
    HC Staff
    Re:problem with stats updation 2009/09/04 15:11:53 (permalink)
    This is strange, so there is no HCSync activity for both cases (success/failure ). Kindly contact our support channel and provide them the server login to debug this matter.
    #9
    crnunez
    Premium Member
    Re:problem with stats updation 2009/10/09 08:34:32 (permalink)
    Hi all,
           I will be glad if HC UPGRADE AWSTATS IN NEXT BUILD to latest version!

    Thanks.
    #10
    HC Staff
    HC Staff
    Re:problem with stats updation 2009/10/09 15:27:42 (permalink)
    HC Build4 Beta is already in testing environment due to which it can't be included. but definitely it will be available in next build.
    #11
    crnunez
    Premium Member
    Re:problem with stats updation 2009/10/10 14:56:00 (permalink)
    I had migrate to Windows 2008, but at this moment Awstats doesnt work! I think there are some issue on HC when it create stats (application on IIS7). I dont se the user "HCAdministrator".

    Someone has similar issue with 2008 server?
    #12
    crnunez
    Premium Member
    Re:problem with stats updation 2009/10/12 06:32:10 (permalink)
    It's a very strange on Windows Server 2003 it works fine, but on Windows Server 2008 Awstats doesnt update! We are losing stats for all domains.

    NIC CARD is high.
    Sync service has a false/positive because It said "Hosting Controller Sync Service: awstats update completed." But it is false because the stats is not updated.

    For some strange reason in Windows Server 2003 Quad Core, 2 GB Ram, HCSyncService consume little memory (under 100 MB) but on Windows Server 2008 HCSyncService consume 900 MB Ram!!! What is the issue?

    I remember an issue similar some year ago with memory leak....
    #13
    HC Staff
    HC Staff
    Re:problem with stats updation 2009/10/12 12:13:32 (permalink)
    crnunez

    I had migrate to Windows 2008, but at this moment Awstats doesnt work! I think there are some issue on HC when it create stats (application on IIS7). I dont se the user "HCAdministrator".

    Someone has similar issue with 2008 server?


    This is our implementation where HC panel would use Website application pool and set website anonymous user in the stats virtual directory.
    #14
    crnunez
    Premium Member
    Re:problem with stats updation 2009/10/12 12:55:02 (permalink)
    Stats doesn't update. Its a big trouble for me and my clients a this moment. Thanks for your help...
    #15
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