database error

I can't installation because its give error message "check your database connection information and retry" I write "hcdbadmin" and password. When I click next this message come always. I need help.

I have Windows 2008 and Microsoft SQL 2008 ENT.

Try to create ODBC Dsn connection, if it work then hc subsequent setup will work too.

I am having the same issue as atakokan. Win2008 svr, 64bit. SQL 2008.

Tried creating ODBC connections, all test out OK. Created a test DB and another few aps worked fine with entered DB sa login used.

Also ensured the TCP connections are enabled on standard ports and used IP address for SQL, all OK.

Interestingly the HC prerequisite util shows the DB being OK but shows .NET not being OK. However my server has .NET 3.5 and 4 installed. When I tried to install .NET 2 the system says its already installed as part of the OS.

gt

I am having the same issue as atakokan. Win2008 svr, 64bit. SQL 2008.

Tried creating ODBC connections, all test out OK. Created a test DB and another few aps worked fine with entered DB sa login used.

Also ensured the TCP connections are enabled on standard ports and used IP address for SQL, all OK.

Interestingly the HC prerequisite util shows the DB being OK but shows .NET not being OK. However my server has .NET 3.5 and 4 installed. When I tried to install .NET 2 the system says its already installed as part of the OS.

If ODBC connection is establishing then installer should connect to the remote sql server. Did you install HC on remote sql server machine ?
Secondly, Turn OFF Windows firewall on both remote and local machine and then try to install see if it is allowing connection or not.

FYI: Aspnet 4.0 version will be supported in coming service pack (build8)

This is not a remote server, the SQL 2008 is on the same server (Win2008svr) that I am trying to install HC8 primary server.

Tried turning off firewall, no change.

Do you think the fact that HC prerequisite shows .NET  not being installed even though it is will have any impact on this?

Have you install sql client services as per instructed in this Article
Sql 2008 client services : http://hostingcontroller.com/english/forms/tech/hc/sql2k8-client.zip 


Also make sure that you are providing sql server instance name in the installation field " Server Name "


If it is still not working with you then we will recommend to contact our support department, you can open ticket using http://portal.hostingcontroller.com

Just to advise that I downloaded the file from the link, the first item would not install as it said it was not suitable for the type of processor installed. The other items installed OK, however even after this, and a server reboot, still had the same problem that HC install would not continue saying there was an issue with the database connectivity.

Please open a ticket on support and provide us the images of installation and error.

First you have to create ODBC connection and then put user id and pwd.

Make sure that you are putting correct machine name while installing HC. HC requires SQL instance name as well if you are using named instance then put server name like machine-name\sqlexpress. Also make sure that you are entering correct SA user password.

Check if you are giving the correct database server instance name. Like try servername\sqlexpress and secondly check that IP protocols and named pipes are enabled as well. You can enable protocol from sql server management studio and there you will see protocols for sql server.