More then 1 email to receive ticket replies - what do you think?
With HC6, we had a nice customization that Im hoping can be a feature in HC. We added an extra field called "webmaster's email". This way, when customer opens a ticket, he can request for someone else (his webmaster) to get a copy of the ticket replies also.
I suggested this to HC but unfortunately it was denied. Dont you think there could be the option to have an extra email address in the profile that can receive ticket replies also?
Surely many companies would appreciate this. Many times you have the customer and also a webmaster or someone else who also has to get a copy of the tickets... So all we want is 1 more email address field in profile that can get ticket replies (possibly in ticketing there can be a checkbox like "alternative email also get a copy" that would come marked on by default).
What do you think?