bringing down a linux server
we are running build 10 and have raised this issue before but seams its still to easy for users to bring down a complete linux server if controlled by HC.
Its still a big issue what important directorys are deletable by the FTP account. Even with the few domains we have moved to HC we often see users that delete all dirs or some of them becasue they think "im just going to clean this a bit" or they delete all because they are getting ready to upload a new site.
Down goes apache and cannot be restarted untill You change the config file manually or delete the website in HC (and this also does not always work).
There are also the situations where a customer is using HC and trying to do things like doing a redirect or stranger things. This can also easy bring down apache and You have to manually work the server to figure out who did what and fix it.
example "website redirect". The user might enter www.conviator.com
not the correct http://www.conviator.com
- this will bring down apache. You cannot expect the user to know this small but important difference. But HC should know and I would expect a product like HC to do input validation.
this week alone we have had 3 breakdowns of one of the apache servers simply because of user "errors" like this. Every time it takes time to react, find the problem and fix it, easy 30 min.
It makes us look unprof. and unstable and not at all in sync with the image we want and the prices we charge. And the reason behind - simply because we selected to run HC. Not bad hardware, failure of internet lines, firewalls, performance issues, but simply running HC - not the point of using a controlpanel :)
Is this a issue for HC? Working on it?