LockedRenaming categories in ticket manager

Author
FL-ex
Premium Member
2012/08/01 14:00:38 (permalink)

Renaming categories in ticket manager

Hi,
 
Just to keep registered here a small suggestions, as we talked, if you delete ticketing categories (I think just in case of deleting , rename is not a problem, right?) all emails inside it are lost. So a customer is not able to visually define categories he wants after and installation is already populated with several categories full of tickets.
 
HC should, IMHO, either have a system that realocates tickets when deleting categories or at least inform the customer that if he deletes categories, their tickets will be deleted and possibly provide method how to reorganize categories using queries.
 
Thanks.
#1

2 Replies Related Threads

    Tahir
    HC Staff
    Re:Renaming categories in ticket manager 2012/08/01 14:59:19 (permalink)
    Suggestion has been noted and if it been approved by concern department then it will be integrated in next couple of builds of HC 9 version.
    #2
    FL-ex
    Premium Member
    Re:Renaming categories in ticket manager 2012/08/01 17:10:43 (permalink)
    Thanks a lot, Tahir!
     
    Trying to organize things and avoid so many tickets, thanks for your help responding my forum inquiries.
    #3
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