Issue with HC ticketing system and SPF
I found some customers are rejecting ticketing emails due to SPF. Let me explain, their email is setup as lets say firstname.lastname@example.org
When they open a ticket, they get a copy and the FROM/SENDER is their own email address email@example.com
. When received by their remote SMTP (their ISP), it is rejected due to SPF failure.
I dont have access to domain.com. Its their "big ISP's" e-mail server, not their own domain.
Resadmin replies are ok as they use a static sender I define in HC. Problem seems to be with the copy they get of the ticket they opened, where HC uses FROM and TO = their profile address.
Pls advise if you guys can change the FROM in such cases or let us do that, to avoid SPF issues. Sorry if there's a setting for this, but seems there isnt.