LockedUnable to Sync User. error: User Already Exists

Senior Member
2015/07/31 01:47:50 (permalink)

Unable to Sync User. error: User Already Exists

I am trying to synchronize a user account from Client AD to Cloud AD, but it does not sync the user. However, in ADSync logs an error is thrown which says, User Already exists? Can someone throw some light on this error? 

2 Replies Related Threads

    HC Team
    Hosting Controller
    Re:Unable to Sync User. error: User Already Exists 2015/08/04 01:47:31 (permalink)
    This error comes when one tries to remap a deleted user which was deleted earlier from Client OU but existed on the Cloud OU. The following steps might help you for reaching the fix to the mentioned issue:
    • Clear the value of  DesktopProfile attribute for Cloud User.
    • Remove Mapping of ClientAD User by removing the <OUName_Sync> group from ADUC directly OR by clicking on Licensing tab of ADSync tool and then clicking on Local AD root this way you would be able to see the list of synchronized objects details. You can remove any user from this synchronized user list.
    • Then remap the User from : CloudAD Settings tab of ADSync utility.
    After this as soon as the next sync interval would come the new client user would automatically map with the CloudAD account and would not prompt you for any error.
    Senior Member
    Re:Unable to Sync User. error: User Already Exists 2015/08/07 01:22:58 (permalink)
    Perfect!!! This fixed my issue.
    Many Thanks
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