trouble tickets
is HC considering to ass features to the tickets utility ? for example, i have different techs taking care of the tickets but me as a SysAdmin and tech manager do not get any notifications of who is taking care of what ticket or even if the ticket is ben worked on.
If HC will not take care of this, are there plans to allow for the integration of commerical ticketing applications such as kayako help desk, SmarterTicket or any other full featured help desk system ?
Thanks
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