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2005/01/27 16:06:14
moegal

mySQL backup empty since 1.6

mySQL backups are now empty whn I create them. They are 0 k files.

Help!

Marty
12 comments Leave a comment
HC Team
Which mySQL & HC version you are using?
2005/01/31 04:42:42
moegal
HC 1.6
mySQL 4.0.17
Win2003 Server

Thanks, Marty

PS it worked for 1.5
2005/01/02 05:46:57
moegal
Is this fixed in 1.7?

Marty
2005/02/15 08:03:39
HC Team
We have no other report of such issue. Let me test it first with your config.
2005/02/16 03:31:42
moegal
I¬ll upgrade to 1.7 tomorrow(Friday) and see if it still will not work and then I will let you have at it.

Thanks!
Marty
2005/02/17 02:25:48
Maddog
Got the same problem
2005/02/17 02:52:35
HC Team
I was unable to find mySQL 4.0.17 so I tested on 4.1.7 where HC is creating full backup. I tested on Windows 2000/2003 loaded with Hotfix 1.7.

Try to copy mysqldump.exe from /bin folder to HC /exes folder. That might fix your backup/restore problem. If this still doesn¬t work then you better upgrade to 4.1.7 version.

After applying hotfix 1.7 and upgrade to 4.1.7 you MUST follow these instructions:

1. Stop all IIS and HostingController Services
2. Copy libmysql.dll from (C:\mysql\lib\opt) and replace at these locations C
:\Program Files\Advanced Communications\Hosting Controller\exes
and
C:\Program Files\Advanced Communications\Hosting Controller\dll
and
C:\WINNT
and
C:\WINNT\System32
3. Copy mysqldump.exe from (C:\mysql\bin) and replace at this location C:\Program Files\Advanced Communications\Hosting Controller\exes

Start IIS and hostingcontroller services.
2005/02/17 23:43:29
moegal
I upgraded to 1.7 and backups are still empty. I am not ready to upgrade mysql at this point.

Do you want access to my system to look at it?

Marty
2005/02/18 01:55:16
HC Team
Ok, please open a ticket referncing this post.

Thank you.
2005/02/18 04:08:25
moegal
This may be a silly question but where do I open a support ticket at?

Marty
2005/02/18 05:01:07
HC Team
You can open ticket by sending email at support@hostingcontroller.com.
2005/02/21 00:03:07
moegal
I¬ve opened a support ticket and HC has notified me they are working on the problem.

I¬ll keep you all up-to-date.

Marty
2005/02/23 16:06:14

Comments are closed.