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2007/11/07 05:18:42
HC Team

Issues after Build 10 and Build 6 release.

Build 10 for Windows and Build 6 for Linux have been released. Please click here for further details and post your comments and issues in this thread.

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419
23 comments Leave a comment
crnunez
I also see this:
************************
Event Type: Warning
Event Source: W3SVC-WP
Event Category: None
Event ID: 2266
Date: 18-Jul-07
Time: 06:35:35
User: N/A
Computer: Myserver
Description:
The account that the current worker process is running under does not have SeTcbPrivilege privilege, the anonymous password sync feature and the Digest authentication feature are disabled.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
***********************

Other OLD issue: In 7 days HC use more 1 GB of RAM!!!! Its a fact.

When do you give any solution for it?

Suggest: When I disabled an account the Mail Server is enable, its wrong.
If I disabled account ssss.com then ssss.com website is disable, ftp disable, and must be disable DNS for this domains and Mail Server for this domain (Mail Enable Enterprise).

Thanks.


R.N.
2007/07/18 08:39:39
HC Team
quote:
Originally posted by crnunez
[br]I also see this:
************************
Event Type: Warning
Event Source: W3SVC-WP
Event Category: None
Event ID: 2266
Date: 18-Jul-07
Time: 06:35:35
User: N/A
Computer: Myserver
Description:
The account that the current worker process is running under does not have SeTcbPrivilege privilege, the anonymous password sync feature and the Digest authentication feature are disabled.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
***********************

Other OLD issue: In 7 days HC use more 1 GB of RAM!!!! Its a fact.

When do you give any solution for it?

Suggest: When I disabled an account the Mail Server is enable, its wrong.
If I disabled account ssss.com then ssss.com website is disable, ftp disable, and must be disable DNS for this domains and Mail Server for this domain (Mail Enable Enterprise).

Thanks.


R.N.


Are you getting above event viewer error for newly created domains? Which service of HC is using that much of RAM?

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419
2007/07/18 10:55:30
Dhosting.co.uk
We haven’t had the w3svc error with new sites just the old ones which we corrected the other week.

All though one bug i believe I’ve found

Reseller1 creates Webadmin1 he sells webadmin1 a plan with 1 domain, 1 mail domain etc etc

Webadmin wants an extra domain so reseller1 sells webadmin1 an extra domain resource.

Reseller1 then goes and alters his plan not changing the domain resource value, say he adds everyone an extra ftp account.

When he clicks save he gets an error about domain resources for webadmin1, that shouldn’t be as he’s been sold an extra resource!


__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.
2007/07/18 11:16:46
HC Team
quote:
Originally posted by Dhosting.co.uk
[br]We haven’t had the w3svc error with new sites just the old ones which we corrected the other week.

All though one bug i believe I’ve found

Reseller1 creates Webadmin1 he sells webadmin1 a plan with 1 domain, 1 mail domain etc etc

Webadmin wants an extra domain so reseller1 sells webadmin1 an extra domain resource.

Reseller1 then goes and alters his plan not changing the domain resource value, say he adds everyone an extra ftp account.

When he clicks save he gets an error about domain resources for webadmin1, that shouldn’t be as he’s been sold an extra resource!


__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.


We haven't found above mentioned problem in local testing. Here is exact scenario which we tried to replicate:

1- Create a new plan with 1 user account, 1 domain, 1 mail domain quota.

2- Create a new webadmin + domain+ mail domain using that plan

3- Sell a domain Add-on to the webadmin

4- Now at reseller level edit the same sold plan resource (ftp account) then press save button. It didn't prompt any error.


________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419
2007/07/19 08:53:10
Dhosting.co.uk
Did you create a second domain in the webadmin, i.e. you've sold him the resource bit did he actually use them?

Also second question why oh why in autosignup does hc not save the customers details, i.e. name, address, city, county, postal code, country, contact number. You can't collect the data and not save it :(

A client also got an interesting suspension impending notice last week. Basically he has been with us for a year, paid his bill of £59.99 last July. Now when his bill came up this year in the email it said he owed £59.99x2 lol, when he went to pay it only charged him £59.99 bit odd, could be related to migration balance who knows :)

Also can you guys check if you change a website from shared IP to dedicated IP if dns records are updated i did this for one of our domains the other day but dns was not updated but IIS was :)

There’s a couple more issues here and there I will note down at some point.


__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.
2007/07/20 00:28:45
farabord
Hi,
where can I check myLittleAdmin Web-based database manager for SQL Server 2005 support which HC has added in new build?

Domain & Hosting Department
Farabord Communications
--
Host@farabord.com
Tel: (+98)311-6632981
Fax: (+98)311-6630050
Address: No. 5, 3rd Fl., Golestan Complex, Mir St., Esfahan
Iran
2007/07/21 04:19:08
Dhosting.co.uk
Its under global settings

Have you seen the price though http://www.mylittleadmin.com/en/purchase.aspx

__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.
2007/07/21 04:27:23
Dhosting.co.uk
Microsoft SQL 2005 Implementation change

I'm sure the sql 2005 hosts out there have seen when a user uses management studio they can see all databases and users on a server.

Now to solve being able to see other users hosts need to run a script, lost the reference lol will find and post shortly :)

The above fix only needs applying once to the sql 2005 server

---------------------------------------------------------------
To solve the viewing of databases the following needs changing in the hc implementation

dbowner needs setting to the sql user hc creates not the sql server admin user in the server settings

The deny view any database permission needs setting when the sql user is created.
Sample code…….
USE Master;
DENY VIEW ANY DATABASE TO sqluser;
GO

I believe this will stop usernames and database names being exploited etc.

This helps with privacy issues and other security concerns.


__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.
2007/07/21 04:57:34
Dhosting.co.uk
HC you forgot to tell everyone about a new feature in build 10

My Server > Display Settings

New tick box
Hide Menu Items when Disabled : (Tick = Yes, Untick = No)

If you dont have the click and install apps installed / enabled your users no longer have to ask you why they cant click on them :)

__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.
2007/07/21 14:07:40
crnunez
quote:
Originally posted by HC Support
[br]
quote:
Originally posted by crnunez
[br]I also see this:
************************
Event Type: Warning
Event Source: W3SVC-WP
Event Category: None
Event ID: 2266
Date: 18-Jul-07
Time: 06:35:35
User: N/A
Computer: Myserver
Description:
The account that the current worker process is running under does not have SeTcbPrivilege privilege, the anonymous password sync feature and the Digest authentication feature are disabled.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
***********************

Other OLD issue: In 7 days HC use more 1 GB of RAM!!!! Its a fact.

When do you give any solution for it?

Suggest: When I disabled an account the Mail Server is enable, its wrong.
If I disabled account ssss.com then ssss.com website is disable, ftp disable, and must be disable DNS for this domains and Mail Server for this domain (Mail Enable Enterprise).

Thanks.


R.N.


Are you getting above event viewer error for newly created domains? Which service of HC is using that much of RAM?

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419


Really sorry for delay, I view this issue for all domains, I dont test it for new domains. About high memory usage, the service is HCSyncservice.exe and HCRemotingService.exe and some dependencies sub proccess in HC. I suppose that any user with more than 100 domains should have this issue, after 1 week without restart this services the memory for total HC HCsomething.exe is around 1 GB RAM!!! It is a high value for a Control Panel.

*******************
Other issue, about skinks, I have one customer that Can NOT access to Control Panel for it:

Server Error in '/admin' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a tag within a "web.config" configuration file located in the root directory of the current web application. This tag should then have its "mode" attribute set to "Off".
*************






Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's configuration tag to point to a custom error page URL.






**************

BUT this customer has in www/ the file Web.Config with this:





****IT IS THE PROBLEM!!!****
......

The issue appear each time any customer put in your webpages the SAME NAME for system values that HC used then CRASH.

Solution: Can you used others paramethers? Example: styleSheetThemeHC...

Control Panel has encountered a runtime error. Following are the details of the error.

Error Information

Exception : System.Configuration.ConfigurationErrorsException
Message : Theme 'Blue' cannot be found in the application or global theme directories. (e:\Webspace\rzonanet\domain.com\domains.com\www\web.config line 8)

Source Information

Source : System.Web
TargetSite : System.String get_StyleSheetThemeInternal()

Stack Trace
.....

Thanks a lot.
R.N.
2007/07/23 09:03:02
HC Team
quote:
Originally posted by Dhosting.co.uk
[br]Did you create a second domain in the webadmin, i.e. you've sold him the resource bit did he actually use them?

Also second question why oh why in autosignup does hc not save the customers details, i.e. name, address, city, county, postal code, country, contact number. You can't collect the data and not save it :(

A client also got an interesting suspension impending notice last week. Basically he has been with us for a year, paid his bill of £59.99 last July. Now when his bill came up this year in the email it said he owed £59.99x2 lol, when he went to pay it only charged him £59.99 bit odd, could be related to migration balance who knows :)

Also can you guys check if you change a website from shared IP to dedicated IP if dns records are updated i did this for one of our domains the other day but dns was not updated but IIS was :)

There’s a couple more issues here and there I will note down at some point.


__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.


Issues has been replicated and we are getting Error : 70100510 : Update failed; some Resources are in use".

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419
2007/07/23 10:22:31
Dhosting.co.uk
Exactly HC odd thing is that was fixed about 4 builds ago.

__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.
2007/07/23 10:24:08
Albert38
Verry funny bandwith report.

Today I got some copy's of bandwith report emails see below.
It seems now HC doesn't know the difference between MB and GB
quote:

Plan Name Allocated Consumed Remaining
3 site 50GB p/m [Jul 04, 2007] 48,83 GB 65142,85 GB 423138,40 GB
Domain Name Consumed
domain1.com 19629,52 GB
domain2.com 45407,07 GB
domain3.com 83,35 GB
domain4.com 1,62 GB
domain5.com 2,09 GB
domain6.com 465 MB
domain7.com 5,77 GB
domain8.com 848 MB
domain9.com 5,70 GB
domain10.com 6,42 GB
domain11.com 5 MB

Total 48,83 GB 65142,85 GB 4231,38 GB


In the hostingcontroller panel the values are correctly displayed but the emails aren't

This box was installed with HC build 9 and updated to build 10 Both builds are sending this emails. A box that is updated from build 6 up to 10 is working normal.

After build 10 is installed I olso get this error message in aplication log.
quote:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 24-7-2007
Time: 12:12:39
User: N/A
Computer: PERFECTESERVICE
Description:
Faulting application w3wp.exe, version 6.0.3790.3959, faulting module unknown, version 0.0.0.0, fault address 0x0201e8e0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
2007/07/23 13:37:39
HC Team
@Albert

If your consumed bandwidth is lower than 1 GB then HC will show you its total consumption in MB. We have locally verified it. If you still have confusion please contact HC support with panel access.

"w3wp.exe" is a IIS process associated with application pool. If you have more than one application pool, you will have more than one instance of w3wp.exe running. Is there any problem with your IIS?

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419
2007/07/24 10:45:56
Albert38
As stated in my message above in the bandwith report emails HC prints values of astronomic high bandwith consumption in GB not MB so there HC is doing something strange. I think this has something to do with regional and langues settings in Server 2003 (nut fully sure) but these settings are soposed not to mess up with emails created in HC

I have several instance of w3wp.exe running and there are no problems with IIS that I noticed. Olso found some other problem in the aplication log that I can't relay to a source.
quote:

Event Type: Warning
Event Source: MSSQL$HC
Event Category: (8)
Event ID: 19011
Date: 24-7-2007
Time: 19:35:29
User: N/A
Computer: XXXXXXXXXXXXX
Description:
The description for Event ID ( 19011 ) in Source ( MSSQL$HC ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: (SpnRegister) : Error 1355.


And this one comes up once every day after I changed the password of a user in the HC controlpanel.
quote:

Event Type: Error
Event Source: LsaSrv
Event Category: None
Event ID: 6033
Date: 24-7-2007
Time: 13:56:40
User: N/A
Computer: XXXXXXXXXXXXX
Description:
An anonymous session connected from LOCALHOST has attempted to open an LSA policy handle on this machine. The attempt was rejected with STATUS_ACCESS_DENIED to prevent leaking security sensitive information to the anonymous caller.
The application that made this attempt needs to be fixed. Please contact the application vendor. As a temporary workaround, this security measure can be disabled by setting the \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\TurnOffAnonymousBlock DWORD value to 1.
This message will be logged at most once a day.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
2007/07/24 11:11:38
HC Team
quote:
Originally posted by Albert38
[br]As stated in my message above in the bandwith report emails HC prints values of astronomic high bandwith consumption in GB not MB so there HC is doing something strange. I think this has something to do with regional and langues settings in Server 2003 (nut fully sure) but these settings are soposed not to mess up with emails created in HC

I have several instance of w3wp.exe running and there are no problems with IIS that I noticed. Olso found some other problem in the aplication log that I can't relay to a source.

quote:

Event Type: Warning
Event Source: MSSQL$HC
Event Category: (8)
Event ID: 19011
Date: 24-7-2007
Time: 19:35:29
User: N/A
Computer: XXXXXXXXXXXXX
Description:
The description for Event ID ( 19011 ) in Source ( MSSQL$HC ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: (SpnRegister) : Error 1355.


And this one comes up once every day after I changed the password of a user in the HC controlpanel.
quote:

Event Type: Error
Event Source: LsaSrv
Event Category: None
Event ID: 6033
Date: 24-7-2007
Time: 13:56:40
User: N/A
Computer: XXXXXXXXXXXXX
Description:
An anonymous session connected from LOCALHOST has attempted to open an LSA policy handle on this machine. The attempt was rejected with STATUS_ACCESS_DENIED to prevent leaking security sensitive information to the anonymous caller.
The application that made this attempt needs to be fixed. Please contact the application vendor. As a temporary workaround, this security measure can be disabled by setting the \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\TurnOffAnonymousBlock DWORD value to 1.
This message will be logged at most once a day.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



If you manually create any user on your server then you get the same error in event viewer? Its better to search these errors on internet as these have nothing to do with HC. Please contact support for bandwidth calculation issue.

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419
2007/07/25 10:52:28
Dhosting.co.uk
Do we have an update / schedule for when secondary mail will be supported?

HC seems solid at the moment but webhosts need secondary mail support, at the moment were having to use custom scripts to keep our secondary mail working, i don’t see it being to hard merak there’s two settings for adding a backup / secondary mail domain, smartermail have documentation too. Would it not be better to support a couple of mail servers as secondary’s then add the rest over time?


__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.
2007/07/31 04:23:19
HC Team
This is the feature request. FYI currently we have loads of other important tasks pending in the list so can not commit anything at the moment.

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419
2007/07/31 06:21:08
Dhosting.co.uk
Which features / tasks are more important?

__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.
2007/07/31 06:50:49
HC Team
Some of the most important features are:

1- HC API
2- Backup & Recovery System
3- Live Update System

and much more.

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419
2007/01/08 10:20:54
Dhosting.co.uk
HC API - OK
Backup & Recovery System – OK (This is a major component though not a feature, its more like a separate piece of software)

Live Update System - Are you having a laugh, make sure it has a disable button, i think as with most hc admins autoupdate is the last thing we want.

The guys at icewarp said they were going to do that with merak mail server i think most people gave the big thumbs down to it.

You don’t want a key piece of software to autoupdate especially when its update history isn't perfect and I’m afraid to say HC your update history is far from perfect, all though not as bad as merak 8.9 release!

Maybe HC a voting system might help with feature priority, i.e. give the users what they want?


__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.
2007/01/08 10:44:48
Dhosting.co.uk
Right an interesting issue

I decided to look at the ACL Manager today and look what i found when i went view / edit / remove permissions

In the bottom section "Users and Groups to whom permissions have been assigned for this object :" you see the following

NETWORK SERVICE
ASPNET
anonymouswebsite_web
NETWORK
OWS_1072764119_admin
INTERACTIVE
webadminuser
resadmin
AdvWebAdmin
Administrators
SYSTEM

Why oh why do the end users have control over all those users?

End user should only be able to control

NETWORK SERVICE
ASPNET
NETWORK
anonymouswebsite_web
webadminuser

I dont see a need for anything else and tbh its a bit of a security risk, allowing users to remove the system user from their folders etc.

Can you guy's finally fix the ACL Manager once and for all, these is the third time its been incorrect.


__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.
2007/01/08 12:31:34
HC Team
quote:
Originally posted by Dhosting.co.uk
[br]Right an interesting issue

I decided to look at the ACL Manager today and look what i found when i went view / edit / remove permissions

In the bottom section "Users and Groups to whom permissions have been assigned for this object :" you see the following

NETWORK SERVICE
ASPNET
anonymouswebsite_web
NETWORK
OWS_1072764119_admin
INTERACTIVE
webadminuser
resadmin
AdvWebAdmin
Administrators
SYSTEM

Why oh why do the end users have control over all those users?

End user should only be able to control

NETWORK SERVICE
ASPNET
NETWORK
anonymouswebsite_web
webadminuser

I dont see a need for anything else and tbh its a bit of a security risk, allowing users to remove the system user from their folders etc.

Can you guy's finally fix the ACL Manager once and for all, these is the third time its been incorrect.


__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.


It was fixed in Build 10. We only display all these users for Host not for reseller/webadmin.

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419
2007/08/20 08:37:39

Comments are closed.