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2007/11/19 10:28:42
kieranmullen

Installation Issues

If the previous hosting controller IIS website is remove, the program deinstalled and the HCgroup and the default reseller and host admin are removed. When I try to reinstall I get this error...

PLease advise me as to what I am doing wrong.

http://img.drlinky.com/images/162/hcinstallerror.gif

thank you

KieranMullen

KieranMullen
4 comments Leave a comment
HC Team
You have corrupt installation of HC. Please contact HC support they will check this issue on your server. Thanks

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419
2007/11/20 09:48:44
kieranmullen
help me help you keep your support costs lower and allow me to help myself if this issue happens again.

What steps can I take to fix this problem? remove program remove from registry? What registry keys should I remove and then reboot? Any other steps?

Thank you

Kieran

KieranMullen
2007/11/20 11:11:59
HC Team
Please first completely remove HC6 installation entries from Registry at this path ( HKEY_LOCAL_MACHINE\SOFTWARE\Advanced Communications\Nt Web Hosting Controller ) then try to reinstall HC6 again. You might like to consult with this article.

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419
2007/11/21 02:59:23
kieranmullen
ok That worked thank you.

KM

KieranMullen
2007/11/21 13:13:46

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