Highest costs by support and more...

Hello,
I consider that HC, at this moment with your new politics about support is very expensive and also some people in support is really rude with the customers.

I can not say your name because I don't know any names. I think that any member of staff support should say your Name and Surname (Last Name) for customer tracking.

Anonymous support is not a good idea in any important company; I think also that the customer should have a survey about "Quality of Support and Rating".

Thanks a lot, friends..


RN

Interesting post, i've heard many hc users tate support is rude, i have never experienced this ever, very odd

I do think hc support staff should show their name though, so in msn whoevers answering queries put hc support - firstname surname same for live chat

Its also good to reward quality support

__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration, Windows 2003 NLB Cluster with HC 6.1!!!
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.

My experience with HC support is great, infact its THE BEST. I have quoted in numerous occasions in past that they have helped me going out of way to resolve my servers and 3rd party issues.

BTW, I have bought exclusive support plan last month and HC responded to my support ticket within 1 hour.

I fully agree with the suggestion that HC support team should list their names in MSN.


Blessed.

I think its only a few users with bad experiences, i know of one hc customer from when hc started he wasnt very happy but thats his choice.

You get what you pay for, its free support its very good, i dont even need to pay for quicker support, most tickets are answered quick enough!

__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration, Windows 2003 NLB Cluster with HC 6.1!!!
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.

Looks like we have won this small battle !

On my MSN today it says "Hosting Controller(Bhatti)"

I like it hc maybe a space in between controller and ( but big improvment :)

__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration, Windows 2003 NLB Cluster with HC 6.1!!!
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.