quote:

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Originally posted by Dhosting.co.uk
[br]Another one for you to check!

HCAdmin creates add-on with 0.00 setup and say 10.00 monthly cost.

Login as resadmin and go to add-ons and set the webadmin price for the add-on you get
"Error : 70102040 : You do not have enough rights to perform this operation."


__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.

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Issue has been replicated and It will be fixed in upcoming Build 9. Thanks for reporting mate. :)

Abdullah Inayat

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419

Right another small bug

When user restores mssql db it doesnt always work

Reason is there are open connections to the db.

So either hc needs to override this which it can be done theirs a force all connections to close command i believe or it needs to hold the restore in a queue until its successful. I would prefer the first option!

More error output is needed on a restore; everything that mssql chucks back relating to errors needs to be shown in some way hc!


__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.

Another thing which is really starting to annoy me!

Merak and HC

Why is hc still requiring api.dll to be stored in system32 cant you guys implement merak so it uses the normal merak program folder i.e. c:\program files\merak

At the moment every time we upgrade merak we have to go through a procedure to update api.dll which tbh is wasting everyone’s time and causes some issues.


__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.

@Chris and others, Can you compile all bugs list in build 8? For put it in the first post also rearranges it with order. Thx.

-1º It is impossible send any mail through Control Panel, it has this error: "Could not access 'CDO.Message'" solution, please guys take a look in this reference: http://forums.asp.net/thread/713369.aspx
Then HCmail has a false positive said message successful sent, but it is false because HCmail Debug show "Could not access 'CDO.Message'" then also Invoices, Setup creation, Password recovery doesnt work!
-2º Pending definitive solution for IISPassword, it is easy, only view this old post, but the solution works perfect. http://forum.hostingcontroller.com/topic.asp?TOPIC_ID=3928 (In some system that had migrated from HC6.1 IISPassword doesn’t work)
-3º Pending improve Bandwidth graphs.
-4º Disk Usage Report is wrong for "Disk Usage Report of "onedomain.com" (incorrect values non updated) but is updated for "Reports :: Disk Usage :: Usage Report :: Details"
-5º Drop-Down Box Menus for Tools :: COM Manager :: Register COM > Associated website; an others Drop-Down menus doesnt have any sort.
-6º Incorrect ACL, Control Panel doesnt read any perms from HHD, also Control Panel repeat some perms a lot of times (bucle)...
-7º When you used Disk Quota or Bandwidth with Warning message, then this message never is remove if wou assign more quota, Control Panel doesnt remove HC7Isapi from IIS...
-8º When you go to folder manager and select a folder and click zip it up, it creates the archive but hc doesn’t put the .zip file extension ...
-9°
-10°
-xx°..

R.N.

@Crnunez

Most of above mentioned issues will be fixed in Build 9. Regarding IIS Password; we have not found any issue with migrated users locally.

@Chris

We will discuss SQL Server open connection problem with developers. FYI In HC7 there is no need to have Merak API.DLL in /system32 folder. It should work without having this file on above path.

I will suggest you to test HC7 after build 9 release.

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419

When will be serverbackup and restore availible build 9, 10 ?

I reckon build 13-15!

I've scripted most of our backup so far
DNS Zone Files
DNS Registry Files
IIS Metabase
MSSQL 2005 Databases + Users + Passwords
MySQL 4 Databases + Users + Passwords
MySQL 5 Databases + Users + Passwords
Last task of course is Data backup which is slightly more tricky, i.e. permissions have got to be copied over etc.

We use active directory so even if one server dies all the user accounts should remain but i'm working on a backup for that

By the time hc have theirs made we should have ours built!

__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.

Hello,
Is very important for us to have in the next build "auto recycle for HCSyncService" every 36 hours restart it (example XX:10 minutes with this it doesnt affect awstats upate or another thing). This service consumed high memory and it isnt good for server performance.

Thanks!

R.N.

Tell me about high mem lol

I sent this to hc this morning, they have actually been working on the issue and the developers are looking into it!

Two screen shots below
http://www.dhosting.co.uk/hc7memleak.jpg
That was 3 days ago

This is today
http://www.dhosting.co.uk/hc7memleak05-05-2007.jpg

Its starting to get a little crazy :( I'm not sure if this awstats though, i know hc modified the code and may have messed something up by mistake maybe

__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.

Feature Suggestion!

1. Have a HC Cluster status page
- CPU Usage
- Overall Memory Usage
- Individual HC Services Memory Usage
- Individual HC Services CPU Usage
- Process Viewer, i.e. all processes running on that server, ability to kill a process etc
- Network usage, mb/s something like that

ASP.NET will allow the above to be done, in ASP classic it would have been hard to achieve!

HC you now have the central control machine sort of like H_E_L_M as they have a control server. Now their is a need to be able to monitor each server in a cluster etc


__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.

quote:

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Originally posted by crnunez
[br]Hello,
Is very important for us to have in the next build "auto recycle for HCSyncService" every 36 hours restart it (example XX:10 minutes with this it doesnt affect awstats upate or another thing). This service consumed high memory and it isnt good for server performance.

Thanks!

R.N.

---

Is better that HC apply auto restart every day at 04:15 A.M. For these services. Thanks!

R.N.

R.N. - Restarting a service is not a fix, a service should be able to run for a long time i.e. months - years without a restart, its clearly a programming issue somewhere causing the issue, restart is a no no i'm afraid. Anyone who thinks restarting a service fixes an issue is mad.

As a temp fix why not create a batch script to run at say 2:45am, isn’t hard just net stop servicename and then after their all stopped to a net start servicename.

__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.

quote:

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Originally posted by Dhosting.co.uk
[br]R.N. - Restarting a service is not a fix, a service should be able to run for a long time i.e. months - years without a restart, its clearly a programming issue somewhere causing the issue, restart is a no no i'm afraid. Anyone who thinks restarting a service fixes an issue is mad.

As a temp fix why not create a batch script to run at say 2:45am, isn’t hard just net stop servicename and then after their all stopped to a net start servicename.

__________________
Chris Daley

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Ok Chris, I agree with you about that isnt a definitive solution BUT it is a urgent solution (fast pacth). Please, You can speak with HC for open your minds and they understand that is a BIG ISSUE! :) At this moment they dont consider it....

HC, Again, I have some customers very ugry with my company because when I select Bandwidth Usage Threshold : Actions to Perform : Sell ADD ON >> Add-On Quantity : 100 then then OTHER BIG ISSUE appear when any user has overbandwidth appear BOTH yes BOTH "STOP WEBSITE" and install HC7 ISAPI unde website with "PROMPT MESSAGE". Please its a serious bug.

Thanks!



R.N.

Regarding the hc service issue, hc are very aware of the issue and are working on it i know the techs have passed it back to the developers as they cant find the reason. I suspect its awstats we dont have a lot sites but some have a lot of hits and awstats has to read those log files etc. Anyways i could be wrong :)

__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.

Annoying issue gerrr!!!!!!

Say i sell a reseller a plan with the following excluded
IP Addresses
Shared SSL

Now when the reseller goes to create a plan on their account they can set resource amounts for items which are excluded. Am i going mad or does this not make sense.

Why allow the reseller to try and sell something they don’t have.

So surely the resource should be set to exclude automatically on the plan the reseller is creating. If they've purchased an add-on for an excluded resource fine allow them to set a number but its getting a bit stupid.


__________________
Chris Daley
Dwebs Ltd Director :: Company No. 05603664 :: Phone No. (UK) 0870 803 4423
www.Dhosting.co.uk - Web Hosting, Domain Registration
www.Dwebs.ltd.uk - Web Design & Other Services
My views are my own and not those of my company.