trouble tickets

is HC considering to ass features to the tickets utility ? for example, i have different techs taking care of the tickets but me as a SysAdmin and tech manager do not get any notifications of who is taking care of what ticket or even if the ticket is ben worked on.
If HC will not take care of this, are there plans to allow for the integration of commerical ticketing applications such as kayako help desk, SmarterTicket or any other full featured help desk system ?

Thanks

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We have forwarded your suggestion to the concerned dept.

________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419

What if we provide some interface from where your technical support users could login and reply to the tickets? If its okay for you then let us know and we will start work on it.


________________________
HC Support Team
support@hostingcontroller.com
http://hostingcontroller.com
+1-213-341-1419

that would be ok except that tech support could need to look into some HC settings for that domain or user they are servicing, but of course they should not be available to enter into the billing section or sensitive areas of the server setting.

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